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Shipping

Shipping Info: U.S. orders for in-stock items are typically shipped within two business days (Monday through Friday, excluding weekends and holidays). This is important to consider when choosing next day or 2nd day delivery - the day the order is placed and/or shipped does not count. International orders may be delayed an additional day due to time zones and PayPal payment verification.

Orthoco currently ships via U.S. Priority Mail or Federal Express.

The following are estimated delivery times and are not guaranteed (in-stock orders are shipped from Pennsylvania):

U.S. Priority Mail: 2-3 business days (domestic U.S.) Note: The USPS does not guarantee delivery times with Priority Mail. They may indicate 1, 2, or 3 days though this is only an estimate.
Fed-Ex Ground: 1 to 7 business days depending on delivery zone (domestic U.S.).
Fed-Ex Next Day Air: Next Business day (Example: a Friday shipment should arrive the following Monday).
Fed-Ex 2nd Day Air: 2nd Business day.
U.S. Priority Mail International: Averages 7-14 business days but time will vary with destination.


*Please do not count order date and/or shipping date when determining shipping times.

Note: Shipping charges are non-refundable. Orthoco will not be responsible for incorrect delivery addresses.

Unclaimed, Refused Parcels, Lost Parcels: Please be advised that Orthoco will not be responsible for unclaimed or refused parcels whereby the shipping company made frequent attempts (varies by shipper) to deliver an order however, either no one was available (regardless of whether the destination is a home or business) to claim the parcel or the parcel was refused for any reason (exception: visible damage, see above). If the parcel is returned to Orthoco, the customer shall be liable for all shipping costs including any additional cost to re-ship the order. Missing parcels not reported within 30 days of shipment shall be the customer's responsibility.